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Terms of Service

Last updated: 23 July 2026

Terms of Service – Pharmacy Weight Loss Kettering

Pharmacy Weight Loss Kettering
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Kettering is a GPhC-registered online pharmacy (Registration No. 9012511) providing weight management services and prescription medications to patients in Kettering and across the United Kingdom. We operate in full compliance with General Pharmaceutical Council regulations and applicable UK law.

2. Eligibility

To use our services, you must:

We reserve the right to decline any application where treatment is deemed clinically inappropriate. Providing false or misleading information may result in immediate termination of your account and referral to relevant authorities.

3. Prescriptions

All prescription medications are issued only following a clinical assessment by a qualified, registered prescriber. A prescription will be issued solely at the prescriber's discretion, based on your submitted health information.

Prescriptions issued through our service are valid for use within our pharmacy only, unless otherwise stated. You must notify us immediately of any changes to your health, medications, or circumstances that may affect your suitability for treatment.

We do not supply prescription-only medicines without a valid prescription. Repeat prescriptions are subject to ongoing clinical review and are not guaranteed.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards. All transactions are processed securely in accordance with PCI DSS standards.

Prices displayed on our website include VAT where applicable and are subject to change without prior notice. Any pricing errors will be brought to your attention before your order is processed, and you will have the option to proceed or cancel.

5. Delivery

Orders are dispatched within 1 working day of pharmacist approval and prescription verification. Delivery is made via a tracked courier service to your registered UK address.

Delivery times may be affected by factors outside our control, including Royal Mail or courier delays, adverse weather, or public holidays. We are not liable for losses arising from delivery delays beyond our reasonable control.

You are responsible for ensuring someone is available to receive temperature-sensitive or signature-required items. Failed deliveries must be reported to us within 48 hours of the expected delivery date.

6. Cancellations and Refunds

You have the right to cancel your order within 14 days of purchase under the Consumer Contracts Regulations 2013, provided the medication has not been dispensed or dispatched. Once a prescription has been dispensed, we are unable to accept returns or issue refunds for prescription-only medicines, as required by UK pharmacy law and patient safety regulations.

If your order has not yet been processed by our pharmacist, please contact us immediately to cancel. Refunds for eligible cancellations will be processed within 14 days.

7. Medical Disclaimer

Our services do not replace your NHS GP or primary healthcare provider. Information provided on our website is for general guidance only and does not constitute medical advice.

You should continue to inform your GP of any treatments obtained through our service. In the event of a medical emergency, call 999 or attend your nearest Accident and Emergency department immediately.

8. Data Protection

We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely to provide and improve our services. We will never sell your data to third parties.

We aim to respond to all data-related enquiries within 48 hours. To exercise your rights, please contact our Data Controller via the details on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

For any queries regarding these terms, your order, or your treatment, please contact us through the details provided on our website. We are committed to resolving all concerns promptly and professionally.